Return and Refund Policy

Return and Refund Policy

We want you and your pet to feel happy with your ciravale™ purchase. If something is not right, please contact us and we will do our best to help.

Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item should be unused, clean, undamaged, and in its original packaging where possible.

Non-Returnable Items

For hygiene and safety reasons, certain pet products may not be eligible for return once used, washed, chewed, worn, or exposed to pets. Final sale items, gift cards, and customized products may also be non-returnable unless they arrive damaged or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue quickly.

Refunds

After an approved return is received and inspected, we will notify you of the refund status. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Return Shipping

Return shipping instructions will be provided after your return request is approved. Customers may be responsible for return shipping costs unless the return is due to our error or a defective item.

How to Start a Return

Email us at service@shixyuanyacad4vip.com with your order number, the item you want to return, and the reason for the request.

Company: Katie's Cuties LLC
Address: 28401 Los Alisos Blvd, Mission Viejo, CA 92692, United States
Phone: +1 (949) 317-1433